From typewriters to smart phones, technology has always played a vital role in the way local government manages its business. As councils face the twin challenges of decreasing funding and increasing demand, they have found new ways of utilising technology to deliver services more effectively and enable their staff work in new ways, increasing productivity and reducing costs.
Central government funding for councils will have been cut by 40 per cent over the period of this Parliament. Several studies anticipate that the spending cuts will continue until 2025. This comes at a time when the impact of the economic downturn, demographic change, major government initiatives new public health responsibilities, and fundamental changes to the local government finance system are compounding the pressures on councils.
Councils deliver a significant percentage of local public services, and are located in and form part of the communities they serve. They are rising to the challenges they face and transforming the way they deliver services by redesigning, reorganising and reforming. An important part of this process is bringing their deep understanding of local needs together with technological innovations to offer better management of demand, more reliable and efficient handling of routine transactions, and greater use of shared data.
This course seeks to highlight examples where councils have used technology and digital tools and approaches in ways that clearly demonstrate an impact both in terms of improved outcomes for citizens and financial savings. There are nearly 50 such examples in this report, where ‘digital’ or technological innovation has been successfully combined with the intelligent use of customer insight and other complementary approaches such as demand management, lean and systems thinking and collaborative procurement.
Councils are continuing to lead in using technology and digital tools and approaches to improve citizen service and overcome the challenges they face. As local government’s roles and responsibilities continue to develop, with increased emphasis on community facilitation and support, commissioning and market making, communications, branding and quality assurance, such tools are likely to become ever more important.
Work is already underway to set out a vision of future local government service delivery, taking full advantage of the potential of technology and digital tools and approaches to improve services and save money.
- Lectures 16
- Quizzes 0
- Duration 50 hours
- Skill level All levels
- Language English
- Students 0
- Certificate No
- Assessments Yes
Introduction to digitalization
Ten risks and the role internal audit can play