Emotional intelligence (EQ) trumps IQ every time. The smartest person in the room can quickly look foolish when unable to control his emotions or when unaware of how his or her behavior and attitude are affecting others. For internal auditors, who often find themselves in challenging interpersonal situations, emotional intelligence is critical to success.
Emotional intelligence is at the crux of handling interpersonal relationships fairly and empathetically. This is especially true for internal auditors. The profession requires internal auditors to communicate in what often become tough, high-stress situations. What we say and do in these difficult conversations reflects back not only on us as individuals but on the entire internal audit department. Understanding and managing this key reputational risk is critical.
Why do we need this training?